Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

PCG is seeking a highly organized and detail-oriented Data Intake Specialist to work with our Social Security Advocacy Management Services (SSAMS) team. The Data Intake Specialist assists individuals seeking representation in their pursuit of Social Security Disability (SSDI/SSI) benefits by collecting and documenting information needed to file their claim. This person will conduct in-depth phone interviews to gather a variety of detailed information regarding specific issues related to their SSI/SSDI claim, create internal electronic files, and manage processes that assure timeliness and customer satisfaction. Additionally, the Data Intake Specialist is responsible for managing the main phone line, answering, and routing incoming calls, as well as processing and routing all physical mail received in office.

Specific Responsibilities:

• Manage appointments and conduct in-depth interviews with individuals, including collecting updated medical source information, discussing their impairments and limitations, work history and financial information.

• Request necessary medical, psychological, school and work records.

• Ensure all appropriate information is gathered into the SSAMS Case Management System.

• Send out and retrieve intake packet, including obtaining signatures on required forms.

• Answer and route incoming calls.

• Process incoming mail, including scanning mail to staff electronic folders.

• Process client responses to outreach.

• Process outgoing mail.

• Filing and record keeping.

• Manage incoming faxes.

• Other clerical tasks as needed.

Required Skills:

• Intermediate skill with Microsoft office products

• Strong typing skills: ability to verbally collect data while simultaneously entering data into the database.

• Strong verbal communication skills: ability to explain complex topics in an easy-to-understand manner.

• Strong Interpersonal skills, including the ability to establish positive interactions with clients.

• Ability to recognize and maintain confidentiality of all materials in the work setting.

• Knowledge and understanding of SSA’s laws and regulations.

• Knowledge and understanding of SSA’s medical, phycological and vocational criteria.

• Knowledge and understanding of the relationship between SSI/SSDI and Medicaid/Medicare

• Strong time management skills with the ability to manage high volume caseloads.

• Ability to work independently, requiring minimal supervision.

Required Experience:

• An associate degree or 2 years’ relevant experience.

• Ability to work independently, requiring minimal supervision.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

$48,300

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.