Talent is evenly distributed,

opportunity is not.

We exist to change that.

The National Education Opportunity Network (NEON) is a rapidly scaling education justice non-profit that seeks to propel economic mobility by democratizing access to higher education. We deliver and support actual college credit-bearing courses from our nation’s top universities (Howard, Stanford, Wharton, Spelman, Brown, Wesleyan, Dartmouth, and more) into teacher-led high school classrooms in low-income, Title 1 high schools - at no cost to students. Since our inception in 2019, we have reached nearly 60,000 scholars from 160 districts in 34 states and are on track to serve 1 million scholars within the next decade.

We are a passionate team of former education and civil rights leaders, teachers, policy-wonks, and consultants – with an active board, including former U.S. Secretary of Education, Arne Duncan; founder of the Children’s Defense Fund, Marian Wright Edelman; University of Pennsylvania Professor, Angela Duckworth; CEO of the Common App, Jenny Rickard; and former Howard University President, Dr. Wayne Frederick.

To learn more about our mission and our work, please read this New York Times front-page feature, this Forbes article, or just click this 3 minute video clip of the experts (our scholars!) discussing the impact of this opportunity with Judge Ann Claire Williams, Ret., trustee, Carnegie Corporation of New York.

THE ROLE

The Course Success Manager will play a crucial role in assisting NEON's college and university partners in delivering high-quality, credit-bearing courses that enhance student learning. This role sits at the center of course delivery, ensuring strong implementation, stakeholder alignment, and consistent execution across faculty, teaching fellows, high school partners, and internal teams. Responsibilities include managing partner communication, ensuring course readiness, and overseeing key implementation logistics. Ideal candidates bring experience in partner development or customer success, strong relationship management and communication skills, and the ability to engage effectively with diverse stakeholders, including academic leadership, faculty, and students. Though the role responsibilities will shift to meet the needs of our growing organization, your skills and expertise will be leveraged to:

• Manage the delivery and performance of a portfolio of courses, ensuring strong student outcomes and alignment with university academic standards
• Monitor course performance using data, identify risks early, and drive solutions to improve outcomes
• Serve as the central point of coordination across faculty, teaching fellows, high school partners, and internal teams, aligning stakeholders on expectations, pacing, and course performance
• Facilitate course team meetings and partner with the School Success and Learning Design teams to ensure strong classroom implementation and high quality course materials
• Manage day to day execution by resolving course related issues and ensuring timely, clear communication across stakeholders
• Maintain clear operational systems to track tasks, decisions, and follow-ups so work is completed efficiently, accurately, and on time
• Support and develop teaching fellows by providing feedback on instruction and student engagement, observing sessions, and sharing best practices to improve consistency across courses
• Contribute to continuous improvement by leading course retrospectives, identifying trends across courses, and partnering with the Data and Technology team to translate insights into scalable improvements

THE QUALIFICATIONS

The ideal candidate will possess the following qualifications:

• Education & Experience:

  • Bachelor’s degree required

  • 5+ years of experience in education, program management, or a related field, with demonstrated ownership of complex initiatives or programs

  • Experience managing multiple stakeholders and driving alignment across teams with competing priorities

  • Experience owning outcomes and being accountable for performance metrics

• Preferred:
  • Experience in K12, higher education, or dual enrollment programs
  • Experience coaching, supporting, or developing educators or facilitators
  • Familiarity with tools such as Canvas LMS, Salesforce, or similar systems

• Skills & Competencies:

  • Strong execution skills with the ability to manage multiple workstreams, solve problems independently, and follow through on deliverables
  • Ability to analyze data, identify trends, and use insights to inform decisions and improve outcomes
  • Excellent communication skills with the ability to engage faculty, educators, and internal teams clearly and effectively
  • Strong organizational skills with attention to detail and the ability to manage ambiguity in a fast paced environment

• Commitment to Educational Equity:

  • A deep, personal commitment to advancing educational equity and supporting students from underserved backgrounds

  • Passion for expanding opportunities and addressing the systemic challenges that exist in Title I schools

THE SALARY

The Course Success Manager role offers a competitive compensation package ranging from $60,000 to $90,000, with final salary commensurate with experience and qualifications. New hires typically start between the range minimum and midpoint. A comprehensive benefits package is also available, including medical, dental, and vision coverage; 401(k) with 4% match (fully vested); professional development support; remote work stipends and equipment; coworking space access; and paid sick leave with flexible vacation.

THE TEAM

The Course Success Manager will join a fast-paced team of equity warriors committed to providing opportunities for students who have historically and systemically been left out of opportunities. This position will report to the Managing Director of Course Success. Our organization is 100% remote, with team gatherings throughout the year, and opportunities to travel. Applicants do not need to live in the state of New York.

HOW TO APPLY

To be considered for this position, please submit a resume and cover letter on our website. This is a competitive and active national search. You will be notified promptly if you are being considered for this position.

Thank you for your interest in propelling opportunities!

It is the policy of the National Education Opportunity Network not to discriminate against any employee or applicant for employment because of race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status. We will take specific action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status. Such action shall include, but not be limited to the following: recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other Terms and Conditions of Employment except as provided by law.