Director of Operations
FLSA Status: Exempt
Location: Livermore, CA (on-site)

WHO WE ARE:

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,000 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive.

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 10 acquisitions, driving over 60% compound annual inorganic growth.

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words of our employees.

MGT is seeking a highly skilled and results-oriented Director of Operations to lead and oversee the day-to-day operations of our organization. Reporting directly to the Vice President of Operations, this position is integral to managing and optimizing key functional areas, including Shipping, Receiving, Warehousing, Purchasing, Administration, Facilities, TSG Payroll, Time Reporting, Prevailing Wage, HR Business Partner, Order Administration, and Bid Desk. As a member of the TSG Management Team, the Director of Operations will play a critical role in driving operational efficiencies and contributing to the overall growth and profitability of the company.

WHAT YOU'LL DO:

• Foster strong, collaborative relationships with internal and external stakeholders to ensure efficient operations and organizational success.

• Review performance against operating plans and standards, providing reports to subordinates and adjusting direction based on results. Ensure alignment with company objectives.

• Lead initiatives to drive operational efficiencies, continuously improving processes to support the company’s growth.

• Work closely with the Leadership Team to develop and recommend corporate operations policies, ensuring alignment with company goals.

• Define and recommend objectives for each area within the Operations Department. Develop and implement both short-term and long-term plans and programs, including supporting budget requests and financial estimates.

• Review and approve cost control reports, cost estimates, and forecasts related to manpower and facilities requirements. Assist in the budget-setting process with the Vice President.

• Select and maintain qualified personnel, ensuring strong leadership and performance. Coordinate with HR to recommend compensation and manage performance reviews. Provide guidance to foster professional growth within the team.

• Maintain clear communication within the department, keeping employees informed of company and departmental plans and progress through regular meetings. Coordinate activities with other departments to ensure smooth collaboration and resolution of issues.

• Consult with management to ensure compliance and recommend improvements to policies and procedures, ensuring that operations are effective and aligned with business goals.

• Act as a role model and mentor for employees, fostering a positive and high-performance culture within the organization.

• Direct and support the implementation of company initiatives, ensuring consistency across departments.

WHAT YOU’LL BRING:

• Bachelor's degree in business preferred

• Master’s degree (MBA) or equivalent work experience (a plus).

• Five (5) or more years of experience in operations, business planning, or sales support management, with a comprehensive background in purchasing, inventory control, administration, facilities management, order administration, shipping and receiving, and warehousing.

• Proven record of success in progressively more senior roles within a Communications Service Provider environment or similar industry.

• Leadership Skills: Proven ability to lead and manage cross-functional teams, inspiring collaboration and driving results in a fast-paced environment.

• Analytical & Problem-Solving: Strong analytical, numerical, and reasoning abilities. Ability to identify operational issues and implement effective solutions.

• Communication: Excellent verbal and written communication skills, with the ability to effectively engage with senior leadership, team members, and external stakeholders.

• Strategic & Operational Planning: Ability to plan and manage both strategic and operational aspects of the business, balancing long-term goals with day-to-day operations.

• Project Management: Demonstrated ability to manage multiple projects simultaneously, meeting deadlines and objectives while ensuring efficiency and quality.

• Customer Service: Deep understanding of customer service best practices and the ability to align operations to enhance customer satisfaction.

• Salesforce Experience: Familiarity with Salesforce or similar CRM tools, to support customer and order management processes.

• Change Management: Experience managing change in a dynamic and diverse environment, driving continuous improvement and organizational adaptability.

WHAT WE OFFER:

Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects, and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP).

Specifically, we will offer you a competitive compensation package including:

• Flexible paid time off
• 5% 401K matching program
• Equity opportunities
• Incentive and bonus programs
• Up to 16 weeks of paid parental leave
• Flexible spending accounts

Full-health benefits with base employee coverage fully funded, comprising:

• Medical, dental, and vision coverage
• Life insurance
• Short and long-term disability coverage
• Income protection benefits

MGT Impact Solutions, LLC is an equal opportunity employer. We will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic or class protected by law.