Company Description

Together | A Future Without Limits

KIPP New Orleans Schools (KNOS) is a non-profit network of 13 college/career-preparatory, public charter schools serving approximately 5,000 elementary, middle, and high school students, and over 2,000 alumni. While each of our schools is as unique as the community to which it belongs, we are united around a shared promise: To build academically excellent schools that create unlimited opportunity for all students. For 20 years, we have a proven track record of preparing students for success in college, career, and beyond.

At KIPP, you have the freedom to innovate and the support to grow. You never stop learning, and you’re part of a national network that’s leading the way in getting students from underserved communities to and through college, and beyond. As the largest charter school management organization in New Orleans, we serve nearly 15% of the city’s students, so we need passionate teammates to join us to make their impact at KIPP. Where will YOU take us? Click here to learn more about teaching and working at KIPP!

Job Description

The School Operations Manager (SOM) ensures a safe, efficient, and welcoming shared PreK–8 campus so teachers can teach and students can learn. Reporting to the Director of School Operations and partnering with both School Leaders and regional teams, the SOM designs, runs, and continuously improves day-to-day non-instructional systems across both schools—including food service, facilities/custodial and maintenance, safety and event logistics, daily arrival/dismissal, front office service, athletics operations, attendance/enrollment support, and family/staff communications. The SOM is the on-site owner of execution: coordinating people, vendors, calendars, and spaces so that every routine is compliant, student-centered, and friction-free. Success is evidenced by: reliable, audit-ready meal service; clean, safe facilities verified through daily walkthroughs; on-time, well-run events and trips; responsive front-office service; smooth arrival/dismissal; accurate attendance with timely family outreach; strong re-registration and new family completion rates; and clear, consistent campus communications—delivered equitably across both schools.

The responsibilities and essential functions of the role include:

Operations Food Service Responsibilities

• Manages all aspects of school food service, including meal quality, vendor and staff management, compliance, meal tracking, and timely meal delivery, ensuring that every student receives safe, nutritious meals daily.

• Manages relationships with food service vendors to ensure consistent service, adherence to safety standards, and continuous improvement in quality and efficiency.

• Creates and executes procedures to correctly identify students at each meal service (breakfast, lunch, supper, and snack), ensuring accuracy in meal counts and compliance with federal and state regulations.

• Communicates lunch IDs and meal procedures clearly to staff, students, and families to promote smooth, accurate, and equitable meal distribution.

• Observes routines during each meal service to confirm audit readiness and compliance with nutrition and food safety regulations.

• Implements and manages dining schedules that maximize efficiency, minimize wait times, and ensure all students are served meals within designated timeframes.

• Monitors meal service operations to identify opportunities for improvement in speed, accuracy, and student experience.

• Supports the implementation of health and safety procedures, ensuring accurate records of student health information (including food allergies) and emergency contacts are maintained and readily accessible.

Custodial, Maintenance, and Facility Leadership

• Partners and monitors the custodial team to maintain a consistently clean, safe, and welcoming environment for students, families, staff, and visitors, measured through daily inspections and stakeholder feedback.

• Partners with maintenance to meet all maintenance needs of the school, including preventive care and timely resolution of facilities tickets, to minimize downtime, extend asset life, and ensure safe, functional learning environment.

• Maintains clean, organized, and welcoming storage and shared spaces, ensuring accessibility, functionality, and a professional appearance.

• Partners with the regional facilities team to ensure NOLAPS inspection action items are completed by required deadline

• Completes daily facility walkthroughs to check on cleanliness and facility safety and security. Reports findings to appropriate parties for follow-up.

• Ensures that hallways, classrooms, and public spaces reflect the school’s culture, brand, and mission by maintaining aesthetics and presentation standards that positively reinforce student pride and community values.

School Communications

• Assists with school-wide communication to parents, including newsletters, updates, and announcements, ensuring families are well-informed and engaged.

• Maintains clear communication channels that effectively share key campus events, deadlines, and updates with parents, guardians, and staff.

• Creates and distributes communication materials for students, parents, and staff, ensuring consistent messaging aligned with school culture and priorities.

Event Planning & Execution

• Works with the Director of School Operations (DSO), School Leaders (SLs), Assistant Principals (APs), and Grade Level Chairs (GLCs) to plan and execute school-specific events, ensuring smooth logistics and alignment with school goals.

• Leads the execution of off-campus trips, ensuring safe, well-organized, and meaningful experiences for students.

• Supports special events by arranging space and furniture, ordering materials and refreshments, setting up event spaces, and coordinating staff support as needed.

Attendance and Enrollment

• Complete daily Attendance Calls for assigned grade-levels

• Attend weekly attendance intervention meeting and serve as an attendance coach for a small group of focus students

• Support families with new student registration as needed to ensure all newly assigned families complete registration within 5 days

• Support the school's returning families' re-registration efforts to ensure 90+% of returning families have re-registered by the target date

General Operations Duties

• Provides primary/secondary coverage of the front desk when the Office Manager/Data Manager are unavailable, including answering phone calls, responding to parent requests, receiving packages, selling uniforms, and ensuring daily front office activities run smoothly.

• Directly support with the strong execution of daily safe and efficient arrival and dismissal procedures

Athletics

• Organizes, schedules, and oversees all athletic events—including home and away games, practices, and tournaments—to ensure smooth operations and a positive experience for students, families, and fans.

• Manages athletic equipment, uniforms, and other resources, ensuring teams are fully prepared and materials are well-maintained, inventoried, and available when needed.

• Coordinates transportation for teams, ensuring logistics are arranged, schedules are communicated in advance, and travel is safe and efficient.

• Communicates regularly with students, families, and community stakeholders about athletic program updates, schedules, and achievements, building pride and engagement in school athletics.

Qualifications

The following are required for the role:

• Education & Credentials: High School Diploma or equivalent credential/related work experience

• Experience: 4+ years in operations, office management, or school business support; 2+ years leading adults or frontline teams; Hands-on school-site ownership of daily systems (arrival/dismissal, attendance, facilities tickets, vendor coordination).

• Knowledge: Deep understanding of daily school ops (attendance, enrollment, food service, health office, transportation logistics); Safety/OSHA basics for school settings; drill planning & incident reporting; Purchasing, inventory, and petty cash controls.

• Technical Skills & Tools: Familiar with SIS daily use; basic assessment platform familiarity (e.g., NWEA, Illuminate); Google Workspace/Microsoft 365; strong Excel/Sheets skills for trackers & schedules; Work order/ticketing tools; basic scheduling/rostering tools.

• A personal affinity to our mission and vision, as well as demonstrated commitment to our 5 core beliefs - Relentlessness, Elevation, Achievement, Community, and Hope.

• All offers are considered pending until the successful completion of a professional reference check, including your most recent supervisor, as well as a state/federal background check.

The following are strongly preferred for the role:

• Bachelor’s Degree

• Experience training/front-desk staff; bilingual skills.

The physical demands and environmental conditions described below are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of the role. All of these physical requirements should be able to be performed with clarity, coherence and connectedness of the KNOS vision, and reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Commitments

• Maintain a friendly, respectful, professional and courteous attitude with all people, including all KNOS employees, Board members, community and philanthropic partners, funders, and vendors.
  
• Model superior customer service behavior by maintaining positive relationships with all KNOS stakeholders.
  
• Contribute as a positive and effective team member; work effectively with other team members to accomplish KNOS goals.
  
• Be prompt and available for flexible scheduling; be honest and fair in all professional dealings.

Physical & Mental Demands

• While performing the duties of this job, the individual is regularly required to communicate information and ideas effectively so others will understand. Must be able to exchange accurate information in these situations, including noisy environments such as cafeterias and playgrounds, to more moderate situations such as classrooms or large group professional settings.
  
• Specific vision abilities required by this job include the ability to observe details at close range (within a few feet of the observer).
  
• Read, analyze, and interpret data (emails, memos, letters, etc.) and maintain visual attention and mental concentration for significant periods of time.
  
• Able to sit and work at a desk/computer for extended periods of time and lift/move up to 50lbs occasionally

Work Environment

• Duties are performed both remotely and in an office environment and may require traveling to other school facilities using employee's personal transportation.
  
• This role routinely uses standard office equipment such as laptop computers and various digital devices.
  
• This is a full-time position; days and hours of work are typically Monday through Friday, 8:30 AM to 4:30 PM. Occasional evening and weekend work may be required as job duties demand.

Work Authorization

• Applicants must be currently authorized to work in the United States for any employer.

Additional Information

• Compensation is competitive and commensurate with experience, and we routinely engage in compensation analysis for all roles across the organization to ensure that we remain competitive in the market.
  
• 403(b) retirement plan – KNOS matches 100% of employee contribution up to the first 5% of salary and any bonuses. Vested immediately in 403(b).
  
• KNOS employees are eligible for health and wellbeing benefits starting the first day of the month following their Date of Hire.
  
• Comprehensive, customizable health coverage, including disability, life insurance, hospital indemnity, FSAs for health and dependent care, and free dental and vision for employees.
  
• KNOS employees are provided ~30 paid holidays and additional paid time off.
  
• Opportunities for on-going professional development.

Disclaimer:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• This job description shall not constitute or be construed as a promise of employment or as a contract between KNOS and any of its employees.

KIPP New Orleans Schools is an Equal Opportunity Employer:

At KIPP New Orleans Schools, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital status, veteran service, genetic information, family or parental status, or any other status in accordance with applicable federal, state and local laws. KNOS expressly prohibits any form of unlawful employee harassment based on any of the characteristics listed here. Improper interference with the ability of KNOS employees to perform their expected job duties is absolutely not tolerated.

KNOS complies with applicable state and local laws governing non-discrimination in employment in every location in which the KNOS has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Contact Us:

Please contact our regional Talent Team at [email protected] with any questions.