JOB TITLE: Senior Higher Ed Impact Manager

REPORTS TO: Director of Learning & Innovation

JOB STATUS: Full-Time

CLASSIFICATION: Exempt / Salaried

SALARY RANGE: $80,000-$90,000

APPLICATION DEADLINE: Mid February 2025

STARTING: February 2, 2026

LOCATION: Washington, DC

HYBRID SCHEDULE: Two in-office days and three remote days, Monday through Friday, 9:00 a.m. to 5:00 p.m., with occasional special events outside regular hours

ABOUT GENERATION HOPE
Generation Hope is a nonprofit organization committed to ensuring all student parents have the opportunity to succeed and achieve economic mobility. We drive systemic change by partnering with education and policy leaders while offering direct, two-generation support to teen parents in college and their children. To date, we’ve provided over $1.5 million in tuition assistance, supported more than 500 teen parents in college, celebrated more than 200 degrees earned through our program, and partnered with over 30 two- and four-year institutions nationwide.

Our team culture is rooted in excellence, respect, and inclusion. Named "one of the best nonprofits" by Spur Local, we embrace diversity in all its forms—background, thought, and experiences. If our mission and culture resonate with you, we invite you to consider joining our team. For more information, visit www.generationhope.org.

POSITION SUMMARY

The role of the Senior Higher Ed Impact Manager will be to:

• Increase the capacity of and improve the performance of higher ed leaders and administrators, institutions, and systems that ultimately work to enhance the higher ed sector.
• Help institutions develop strong technical and adaptive leadership skills to improve the lives of student parents.
• Indirectly support and advocate for the postsecondary success of millions of student parents across the country.
  
  

RESPONSIBILITIES:

TRAINING AND FACILITATION

• In collaboration with the Director of Learning & Innovation and other Senior Higher Ed Impact Managers, create and utilize equitable curriculum design and facilitation principles to support the execution of the technical assistance program to achieve intended outcomes.
• Co-design and facilitate highly engaging and thought-provoking virtual and in-person information sessions, orientations, workshops and trainings, as needed, to accomplish our technical assistance goals.
• Assist with the preparation of instructional materials including presentations, handouts, reports, visuals, etc. for each learning session and/or event.
• Deliver targeted technical assistance/coaching to a portfolio of two to four higher-ed institutions at a time and possible short-term consulting to other clients.

• Help to ensure coherence and meaning across the curriculum.
• Revise existing curricula, needs assessments, and evaluation activities, and work collaboratively with all staff and partners to maintain and enhance quality and profile of technical assistance products.
• Assist with gathering, analyzing, and interpreting qualitative and quantitative data in order to support cohort members and clients in making progress on their work plans.
• Maintain up-to-date and accurate documentation of coaching sessions and technical assistance work.
• Ensure all reporting requirements are met.
• Support coordination of logistical details for virtual, hybrid, and/or in-person coaching sessions and trainings.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional communities of practice.
  

COMMUNITY AND CLIENT ENGAGEMENT

• Serve as one of the “faces” of Generation Hope, facilitating learning experiences during sessions that give leaders context to their learning, increase coherency of the overall program, and reinforce critical messages.
• Establish relationships with prospective clients, funders, and potential partners.
• Develop new business relationships to secure technical assistance clients by participating in networking opportunities, participating in business development calls and meetings, etc.
• Deliver excellent customer service to current and prospective clients and continuously look for opportunities to improve our service delivery.
• Conduct pre and post-evaluations and needs assessment for each partner (i.e., work plan) and ongoing support for their implementation plans.
• Provide the communications team with information to support the creation of technical assistance impact stories and other program information as requested.
• Support the FamilyU Cohort & FamilyU Seal recruitment and selection processes, including marketing the programs, facilitating info sessions and office hours, reviewing applications, etc.
• Assist in the recruitment, selection, and ongoing support and supervision of student parents in Generation Hope’s FamilyU Student Parent Fellowship.

REQUIRED SKILLS AND KNOWLEDGE:

• Personal qualities of integrity, credibility, and commitment to Generation Hope's mission.
• Bachelor’s degree required; relevant advanced degree highly preferred.
• Minimum of 3 years of experience delivering high quality adult learning/training or organizational development/technical assistance to nonprofits and/or higher-ed institutions or equivalent experience within a higher ed institution.

• Minimum of 2 years of experience working in one or more of the following areas: executive coaching, organizational development, capacity building, or management consulting.
• National travel at least on a quarterly basis.

• Experience with conducting complex virtual meetings, including video platforms such as Zoom, GoogleMeet, etc.
• Demonstrated commitment to and engagement in learning and activities to promote equity, including conversations about race.
• Proven ability to facilitate engaging, challenging, and thought-provoking discussion among diverse audiences, and manage group dynamics both virtually and in person.
• Demonstrated ability to organize, plan, and implement adult learning sessions and activities.
• Working knowledge of the postsecondary landscape.
• Excellent speaking, writing, and editing skills and a demonstrated ability to think strategically.
• Strong interpersonal skills to work collaboratively within Generation Hope as well as with external stakeholders.
• Ability to think creatively, initiate and manage projects, hold others accountable to tasks, and follow through on plans.
• Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment.
• Exceptionally detail-oriented, organized, and deadline-driven.
• Proficiency in MS Office Suite required; familiarity with, G Workspace, Canva, Monday.com, Formstack preferred.
• Desire to work in a highly entrepreneurial and mission-driven organization.
• Personal and professional commitment to understanding and dismantling systemic and institutional racism.

PHYSICAL DEMANDS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

WORK ENVIRONMENT:

• Normal office environment. Some work will take place off-site during special events.

TRAVEL:

• This position requires national, overnight travel approximately 25% of the time for activities such as meetings and events in and out of the DC Metro area.
• Must be able to travel (via plane, train, or car).
  

CANDIDATES MUST BE ABLE TO MEET THE ONSITE WORK SCHEDULE BY THE START DATE.

BENEFITS

Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers.

EEO STATEMENT

Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.