City Year is seeking an Impact Manager (IM) in Phoenix to join our start-up operations in Phoenix to lead and develop a team of City Year Student Success Coaches (SSCs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to the Managing Director of Start Up in Phoenix and working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will support the growth of the Student Success Coaches.

This may be the job for you if:

• You lead through your connections with others, create spaces where individuals can flourish and grow, and support them to find meaning in their work.

• You are always learning. You work on your own growth and development and authentically model that work for those you lead.

• You are a collaborative worker with a strong sense of ownership over your success, strategy to get there, and organization to execute on your plans.

• You have an entrepreneurial mindset and are both comfortable and confident managing the challenges and opportunities that arise with new initiatives.

Active City Year Corps or Staff members must login to Workday/cyresource to apply internally.

Application Instructions:

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Location: Phoenix, AZ (office and school based)

Job Responsibilities:

Student Success Coach Management & Experience

Hire, manage, coach, and develop up to 12 Student Success Coaches at one of two school partners, where they achieve service performance and standards requirements while reaching their leadership development potential.

Build Conditions for Success in our Schools

Build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders. Manage implementation of partnership agreement between the school and City Year. Ensure the necessary conditions and resources are in place for their team of SSCs to deliver attendance, behavior, and course performance interventions for students.

Supporting the Launch of Phoenix

During Phoenix’s pilot year, this role will work closely with the Managing Director of Start Up to help build the core systems and practices needed for a new site to run effectively. This may include supporting fundraising activities, strengthening operational capacity, assisting with hiring and onboarding new team members, facilitating meetings or workshops, and taking on additional responsibilities as new needs or challenges arise. Because the work will evolve throughout the pilot year, the Impact Manager must be comfortable navigating ambiguity, solving problems quickly, and contributing to a growing and changing environment

Service Delivery & Impact

Implement City Year’s model with a high degree of quality to a targeted group of students at the right time, at assigned schoolhouse(s). Make data-informed decisions to ensure tutoring, classroom support, afterschool programs, and school-wide initiatives align with the shared goals of the school/City Year partnership.

Local and National Organizational Initiatives

• Support with recruitment of SSCs in partnership with ASU.

• Assist service projects and other side-wide designated events.

• Support other community engagement and fundraising efforts.

What does a typical day look like?

• Start of day centering meeting with team

• Observe and share feedback with SSCs providing interventions for students

• Review Student Achievement data

• Review SSC event plans, student engagement data and offer feedback

• Individual Meetings with SSCs

• Coach SSCs through communication challenges and conflict resolution

• Connect with school administration to review upcoming initiatives and mutual expectations

• Meet with Managing Director of Phoenix Start Up for your own support

• Host City Year's potential and current funding partners on a school tour and roundtable

• End of day centering meeting with team

Basic Qualifications

• Experience building and growing complex professional relationships with a diverse group of internal and external stakeholders.

• Experience holding people accountable to performance goals and navigating difficult conversations.

• Experience managing diverse teams, particularly managing teams of early-workforce members.

• Ability to apply creative problem solving when faced with perceived barriers.

• Ability to translate mission and vision from organization level to individual level and draw connections between mission and daily work.

• Ability to navigate complex topics and parse them for specific audiences.

Additional Qualifications:

• 2-3 years of relevant experience, work in the education sector preferred.

• National service experience is a plus.

Benefits:

Full-time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.