Position Overview

We seek a Program Manager (PM) candidate who will manage and mentor two teams of full-time AmeriCorps members, overseeing the implementation of our service model in the partner schools we serve in Seattle/King County.

Program Managers are responsible for three main areas: program implementation, corps member program delivery and experience, and service partner management. The Program Manager must be effective in relationship development and team management, coaching up to 10 AmeriCorps members per team to deliver attendance, behavior, and course performance supports to students, as well as enabling a rewarding, productive, professional and successful year of service. In this way, the PM is responsible for the overall management of the day-to-day programmatic operations of their team, as well as leading their team to ensure that all goals and service outcomes are met.

Additionally, the Program Manager serves as the primary City Year liaison in schools, building strong relationships with school administrators and personnel to successfully fulfill the services in the Statement of Partnership.

Reporting to the Managing Director of Programs, the Program Manager plays a critical role in implementing City Year Seattle / King County’s school-based service model. Program Managers are expected to serve in person at their school site, except on days where there are in-person meetings or trainings. This role is expected to work a 40-hour workweek, with standard work hours falling between 7am- 5pm, Monday – Friday, depending on the needs of the program.

Responsibilities

Responsibilities managing school-based programming (80% of job)

• AmeriCorps Member Management & Development:

• Lead, manage, and coach up to two teams of 5-10 AmeriCorps members to achieve service performance requirements, meet AmeriCorps practitioner standards, and support members through their individual equity journeys

• Lead with a strong sense of City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools

• Use City Year performance management tools to set performance expectations, identify strengths and development opportunities, and partner with each AmeriCorps member on a development plan to maximize leadership potential

• Service Partner Management

• Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for corps members to deliver academic, attendance and behavior supports for students.

• Build and cultivate a strong partnership with teachers, principal, school officials, and other key decision makers. Engage with partners (individuals, corporate, and foundation) to ensure resourcing for schools and larger community.

• Program Implementation

• Service Model Fidelity

• Implement City Year’s Whole School Whole Child model with fidelity to enhance service quality and maximize impact in classroom and whole school spaces (e.g., recess)

• Set and monitor clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities, partner school led initiatives, and family/community engagement events

• Service Impact & Evaluation

• Support AmeriCorps members in data tracking and collection of student outcomes; both quantitative and qualitative

• Coaching AmeriCorps members to ensure quality of day-to-day service implementation, including classroom observations

• After School Program

• Lead City Year AmeriCorps members to provide a high quality, engaging, and safe academic enrichment program

• Collaborate with school partners to identify focus students, align programming and ensure the successful launch of the program

• Routinely monitor all elements of the program for quality, and make necessary adjustments

• Playworks Liaison

• Deliver and manage recess support program

Responsibilities as part of the CYSKC staff team (20% of job)
In addition to these main priorities, Program Managers are responsible for supporting site-wide work and projects as needed to ensure site goals are met. Site-wide projects include, but are not limited to the following:

• Facilitating City Year trainings on our Learning & Development days

• Professional and leadership development for AmeriCorps members

• Hiring and onboarding (staff and AmeriCorps members)

• Collaborating as a team to share best practices

• Events and service projects

• Collaborating with our development team in support with telling the City Year story

• Engaging and collaborating with the City Year national network – participating in the Program Manager professional development track and building connections and resources across the network

Qualifications

A competitive candidate for this role will have many of the following skills and experiences. Research shows that women and people of color tend to only apply for positions when they match every criterion. If you think you have what it takes, but don't necessarily meet every check box in this job description, we encourage you to still apply. We'd like to learn more about you and see if you could be a great fit for City Year.

• Demonstrated experience managing, leading, and developing a diverse team of young adults, often through conflict and with an eye toward identity exploration and development, in service to a common goal

• Strong project management skills; able to manage multiple tasks, priorities, and stakeholders effectively; ability to generate results and complete projects within deadlines

• Strong track record of building authentic partnerships and relationships with community members and organizations rooted in anti-racist practices, as well as experiences partnering with and engaging communities of color, with immigrant, refugee, Indigenous and/or trauma-effected populations

• Strong problem-solving skills, with experience building equitable, human-centered processes and finding creative solutions to balance competing priorities

• Strong written and oral communication skills, including the proven ability to adapt and translate complex topics and messages for different audiences and lean into difficult conversations

• Demonstrated a lived commitment to apply racial, gender and economic justice lenses in both personal and workplace contexts

• Demonstrated commitment to curiosity and humility as a life-long learner, seeking diverse perspectives and opportunities for self-growth

• Background working in a school setting preferred

Compensation and Benefits

This position is an hourly, non-exempt, overtime eligible role. The starting compensation for this position is $57,500, annualized. City Year offers a comprehensive group benefit package to promote wellness, security and peace of mind for all staff and their families. Benefits include medical, dental, vision and short-term disability, Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.