Student Success Coach Team Management– 35%

• Lead, manage, and coach up to two teams of Student Success Coaches between the ages of 17-25 through their year of service.

• Provide direct coaching to SSCs to deliver tutoring support to students through academic and personal development activities.

• Inspire and build trust among SSCs, helping foster a personal and team connection to City Year’s culture and values

• Manage team dynamics through facilitating start-of-year (SOY), mid-year (MY), and end-of-year (EOY) personal management plans and biweekly check in sessions with each Student Success Coach.

• Lead weekly team meetings to support service implementation and communal belonging.

• Support the SSC service experience through routine check-ins, encouraging learning and leadership opportunities.

• Connect SSCs to resources, strategies, and protocols to improve service with students

• Manage Student Success Coach compliance (i.e. mandatory training completion, timesheets, hours completion, absence days).

• Consistently observe service implementation through weekly walk-throughs, observation, coaching, and targeted feedback of SSC session plans.

• Conduct consistent Observation & Coaching of SSCs focusing on implementation of City Year instructional strategies.

• Use training evaluations, surveys, student data and feedback to continually improve site training and SSC coaching.

Service Implementation– 30%

• Develop and manage partnerships with school administration, teachers, and staff to ensure the necessary conditions and resources for SSCs to deliver academic interventions and durable skills development.

• Lead, manage, and coach teams of SSCs to implement City Year’s WSWC service model, which balances the delivery of whole-school support and small group and one-on-one tutoring for students.

• Monitor and analyze student-level data to identify trends and improve whole-school and small-group support.

• Implement City Year services through direct supervision of SSCs.

• Manage SSC deployment of academic and mentoring interventions.

• Ensure SSC adherence to CY values and policies.

• Oversee weekly collection and input of all data (intervention data, assessments, Report Card Conferences).

  • Lead bi-weekly Student Progress Monitoring and data reviews with SSCs and school partners.

  • Regularly track progress against performance indicators to monitor goal attainment.

• Train and support the team to provide a safe and enriching afterschool program for students.

School Partner Management – 25%

• Communicate daily with school partners regarding team performance and service implementation.

• Collaborate with school on Whole School Whole Child (WSWC) school service plan:

  • Define mutual goals and conditions for success; continually revisit and reinforce.

  • Establish and manage a partnership calendar that includes regular meeting times, formal/informal progress monitoring reviews of student performance data.

  • Foster a collaborative approach to student development, assessment, progress monitoring, and school climate/culture building.

• Lead biweekly partnership check-ins with designated school liaison(s).

• Regularly participate in school leadership meetings (school leadership team, grade group meetings, PBIS, etc.)

• Attend school based professional development opportunities as appropriate.

• Foster collaboration/communication with teachers, principals, and liaisons through consistent meetings/check-ins and ensure participation in Start-of-Year/End-of-Year partner surveys.

• Consult with the Impact Leadership Team on practice-related questions, ideas, and strategies to help translate performance data to leverage in-school partnership development.

• Follow CY and School Partner Emergency Protocols including mandated reporting and incident reporting.

• Support establishment of teacher relationships which includes: active participation in planning and implementation of Teacher SOY, MY, EOY meetings.

• Help SSCs maintain meaningful relationships with teachers.

• Regularly communicate City Year updates to teachers.

• Support SSCs in attending and participating in grade group and teacher meetings, as appropriate.

Organizational Initiatives & Site Support – 10%

• Participate in Impact Department working groups to develop service improvements, tools and resources, and SSC trainings.

• Partner across City Year Denver's departments to ensure that site-wide goals are met, including, but not limited to, the SSC applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees.

• Additional responsibilities as needed, including department or site-wide special projects.

What You’ll Bring
We know that hardly anyone ‘checks ALL the boxes’ on job requirements, and that’s okay! If many of the items listed below describe you and your experiences, we’re excited to talk with you and encourage you to apply.

• High school degree or GED required.

• 2+ years of team leadership experience with a strong track record of the following:

  • Setting high expectations and holding self and team accountable for performance goals.

  • Developing talent through performance plans, reviews and leadership opportunities.

  • Using progress and outcome data to inform team management.

• Previous experience in education or social service programs strongly preferred.

• High personal accountability, reliability, and integrity.

• Familiarity with Denver Public Schools preferred.

• Commitment to and demonstrated experience with community service, national service and/or the development of young people as leaders.

• Effective time management including the ability to meet deadlines, plan ahead, and manage competing priorities in a fast-paced team environment.

• Strong initiative, tenacity, and flexibility.

• Experience building structures for team experience that mutually reinforces a positive learning environment and accountability to results.

• Maintaining productive relationships with key stakeholders.

• Travel required within and around Denver.

Key Details