We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

Job Description: Data Quality Steward

Position Overview

We’re seeking a detail-oriented and collaborative Data Quality Steward to help ensure the accuracy and reliability of our data. In this role, you’ll take ownership of identified data issues and work across teams to drive them to resolution.

You’ll work with functional stakeholders and technical teams to coordinate, track, and implement data corrections in systems like SAP, Salesforce or Snowflake. If you enjoy working with data, solving problems, and collaborating with both business and engineering teams, this is a great opportunity to grow your career.

Experience Level: 1-2 years

What You'll Do:

• Take full ownership of identified data quality issues and manage them through resolution.
• Follow established data correction protocols and ensure each step is documented for transparency and auditability.
• Collaborate with business teams (e.g., Sales, Marketing, Finance) to verify correct data values, gather context, and secure approval for updates.
• Partner with Data Engineering teams to coordinate and implement data corrections in source systems or the data warehouse (e.g., Snowflake).
• Log, track, and update data quality issues using tools like Jira, ensuring visibility into status and ownership.
• Maintain clear, traceable documentation for each issue — including what was corrected, why it was corrected, and who approved it.
• Identify recurring issues or patterns and recommend process improvements to address root causes and prevent future errors.

What You Need to Have:

• 1–2 years of experience in a data-related role such as data stewardship, business analysis, or data operations.
• Strong working knowledge of SQL and familiarity with Python for querying and validating data.
• Excellent communication skills — able to clearly explain data issues and collaborate with both technical and non-technical teams.
• Highly organized, with strong attention to detail and the ability to manage multiple tasks from start to finish.
• Understanding of how data flows from business systems (like CRMs or ERPs) into data warehouses (e.g., Snowflake).
• Experience using task/ticketing tools like Jira, Trello, or similar platforms.

What Would Be a Plus (Nice to Haves):

• Hands-on experience with systems like Salesforce, SAP or other CRM platforms.
• Familiarity with writing or maintaining business rules and process documentation.
• An interest in education or technology for learning.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.