We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

The office Administrator will provide administrative, sales and marketing support to all Cengage staff based in the Middle East. They will also act in an advisory position within the organization for legal compliance matters within the Middle East such as rights to work and visa issuance.

What you'll do here:

Public relations

• Handling AXS Government Portal for; new employee or renewal Visa’s applications, non-sponsored ID Card applications, commercial license renewals, Establishment card renewals, Salary letter requests, PO box renewal and top up requests, Submitting monthly transactions.
• Coordinate medical testing, Emirates ID processing, visa stamping, renewals, and cancellations
• Communicating along with Senior Sales Manager of GCC, for building management lease renewals, parking renewals and any other negotiations required.
• Renewing Dubai Custom Trade for all tax declarations for all shipments and renewing commercial license.
• Supplier registration/PO and invoice processing for customers payment.

Sales and Marketing

• Provide assistance in organisation and attendance of local conferences.
• Act as the Marketing interface facilitating Distributor access to up-to-date materials
• Respond to Distributor product queries and requests
• Preparation of sales tools and helping with the production of PowerPoint slides.
• Research projects into products, price and competitors for Publishing and Marketing
• Manage UAE Office inventory and communicate with the US Inventory Team to ensure UAE Office has enough sampling materials
• Assisting with the production of marketing collateral and other sales and communication tools
• Ensuring strong brand presence at industry events
• Assisting the Sales Teams in the following tasks
• Putting together and/or checking ISBN lists and price lists
• Extracting accurate ISBN information through NGL website and Cengage internal systems
• Work with the Sales Team during student onboarding period to fill out/transfer student/instructor data for onboarding onto Cengage digital platforms
• Connect with the distribution partner to collect data needed to complete student/instructor onboarding

Pantry/office supplies

• Maintain the supplies in pantry such as water, coffee, tea, snacks, cleaning materials, etc.
• Liaise with cleaning company for arrangement of cleaning timings within the week.
• Liaise with Plants Maintenance company for all watering, plants care, plants replacement.
• Liaise with any maintenance if lightings need to be replaced.
• Receive courier deliveries at office and collect mail from post box.

Logistics

• Submit invoices or statements to EMEA.AP and process in Catalyst.
• Point of Contact for issues or requirements from FedEx.
• Assist with sending courier duties and sampling textbooks.
• Ordering supplies (e.g., boxes, envelopes, labels, etc.)
• Arranging pick up through local FedEx if the shipments were initiated from UK office.

Finance

• Submit all invoices from Vendor that are registered individually to EMEA.AP.
• Complete Vendor Approval forms for any new Vendors or amendments by collaborating closely with the vendor and finance.
• Request for Certificate of Good Standing for commercial license renewal.

Telecommunications

• Liaise with DU (or appointed telecommunications provider) Agent for all issues and concerns as well as other orders.
• Submit invoice to EMEA.AP monthly and supervise to avoid delays.
• Process renewals, cancellations, orders and requests.

Human Resources

• Arrange or stamp letter request for tender and travel visa application for all divisions.
• Collaborating closely with local insurance company if needed.
• Assist with staff onboarding and offboarding processes

Skills you will need here:

• Minimum of 3 years office administrative experience within the UAE
• Understanding of UAE right to work applications and renewals processes.
• Able to optimally and expertly communicate both verbally and in written English.
• Knowledge of MS Office Applications such as Word, Excel, PowerPoint, Outlook, Teams.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.