SENIOR MANAGER, VIRTUAL ADVISING

National

Who We Are and What We Believe:

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college.

We serve students from 9th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities.

When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities.

What You Will Do:

The Senior Manager, Virtual Advising primarily focuses on delivering a high-quality student experience for students in Bottom Line’s scaled advising programs (Bluprint and Get Schooled), including student engagement and managing a team of up to 7 advisors and a team of contractor advisors during peak seasons. This includes ensuring the delivery of high-quality student advising supports, overseeing the development, performance, satisfaction, and retention of the advisors, and working directly with students who require additional support. The Senior Manager will also develop and execute student recruitment and onboarding plans, collaborate with the Program Strategy team to improve upon the program, and ensure that protocols are in place to handle high-risk student situations.

Primary Responsibilities:

Manage Communal Student Advisors (30%)

• Manage a team of Virtual Advisors, who are responsible for advising students via theBluprintand Get Schooledplatforms
• Manage the team of reviewers and contractor advisors that power Get Schooled scaled services (essay, scholarship, and resume reviews) during peak seasons.
• Work with Program Operations, Program Strategy, and Fidelity to ensure program delivery is aligned with The Bottom Line Way and represents the latest in program evolution.
• Meet regularly with team members one-on-one to assess progress toward individual performance goals and team Key Performance Indicators.
• Maintain a supportive, inclusive, positive work environment within the team, including but not limited to leading weekly team meetings and building a strong team dynamic in a virtual work environment.
• Hire, onboard, and train team members as needed.
• Observe and coach staff interacting with students.
• Provide regular, consistent, candid feedback that gives staff an understanding of their performance and demonstration of behavioral competencies at present and where/how they can grow.
• Manage program resources to ensure that advisors have the necessary resources to do their job (materials, training, technology, supplies, appropriate time, coaching, etc.).

• Pull and analyze data that reflects team and program Key Performance Indicators.
• Deliver formal annual performance reviews, as well as regular step-backs.
• Uphold Organizational Policies, including management of paid time off, leaves of absence (if relevant), and time-keeping requirements.
• Stay connected to the experience of the team, maintaining steady lines of communication, and address staff concerns and questions when they do arise.

Communal Student Support (15%)

• The Senior Manager advises students when escalated by advisors, generally in the case of students who require additional or more complex support.
• Schedules, manages, and informs email and SMS campaigns on Mainstay and Element 451, according to the campaign calendar
• Oversee the day-to-day management of the BL Communications Calendars in Asana, ensuring tasks are updated, content development stays on track, and communications are scheduled in collaboration with the Strategy & Fidelity Team
• Provides front-line support for students at high risk in collaboration with scaled virtual advisors
• Manages escalations to Success Coaches for students requiring in-person advocacy or higher-touch support, ensuring appropriate handoff, documentation, and follow-up

Recruitment and New Student Onboarding (20%)

• Manages the Scaled Advising student recruitment process, including collaborating and coordinating with regional leads. This process involves setting up policies, processes, and protocols for recruitment; developing collateral and materials; and even participating in recruitment sessions
• Identifies initial knowledge needs of new and returning students to the Bluprint program, defines the onboarding process, develops materials to deliver onboarding and orientation sessions, and delivers onboarding to the students.

Student Support Services & Event Management (20%)

• Manages the coordination of procurement and delivery of student care packages.
• Manages the emergency funding review and fulfillment process for critical and/or urgent student needs.
• Manage Emergency Fund process to support student persistence; manage annual budget, application review, and track spending to ensure finance and development teams have requisite information for funders
• Works with external and internal partners on developing policies and protocols regarding the safety and welfare of Bluprint students, taking into consideration the social, political, and legal environments in which they are attending school.
• Lead the planning and execution of virtual student events and engagement initiatives, including Recognition Night, workshops, and orientations, ensuring a high-quality student experience.

Secondary Responsibilities:

Organizational Support (5%)

• Represent the Bottom Line brand in a positive light and take actions to increase brand awareness throughout the community.
• Follow trends and best practices in the field of college success and technology to support persistence efforts to inform evolving program design.

Philosophy:

• Deep commitment to Bottom Line's mission and a belief in scaling high-quality programming to first-generation, low-income students.
• Terrific at managing multiple responsibilities, deadlines, and relationships. Detail-oriented, with a natural orientation toward timely follow-through. Able to prioritize, multitask, hit quick-turnand long-term project deadlines.
• Data-informed and improvement-oriented; uses engagement data to inform decisions.
• Clarity-creating: treats governance, intake routines, and documentation as core craft, not overhead.
• Comfort with ambiguity, change management, and integrating teams from different organizational legacies, including the Bottom Line and Get Schooled integration and theBluprint and Get Schooled advising convergence.

Work Schedule:

Monday to Friday, 9a to 5p or 10a to 6p (local time); flexibility may be requested. Additional hours as needed.

Direct Reports:

Up to 7 virtual advisors and a team of contracted support.

Expected Travel:

Approximately 1 to 2 trips per quarter to Bottom Line regions, Bottom Line staff convenings, and/or field events.

Who Should Apply:

If you meet the qualifications below, you should apply.

Required:

• Bachelor's degree or equivalent experience.
• 4 to 6 years of progressive experience in nonprofit, government, philanthropy, or technology, with at least 2 years in a product management, product owner, or business analyst capacity.

• Demonstrated experience translating program or business needs into prioritized requirements, roadmaps, and configuration decisions on shared platforms (CRM, advising, communications, LMS, or comparable).
• Familiarity with Agile and Scrum frameworks, sprint cycles, backlog management, and iterative release planning.
• Experience configuring or supporting CRM platforms (Salesforce, NPC, or comparable), with the ability to reason about data flows, integrations, and end-user workflows.
• Strong data fluency; comfort using Excel or comparable tools for cleaning, analysis, and reporting.
• Strong written and verbal communication skills; able to document technical decisions clearly for non-technical audiences and to surface tradeoffs to leaders.
• Excellent organization, prioritization, and follow-through; comfortable holding multiple workstreams and partner relationships at once.
• Change-management orientation; able to work through evolving program requirements, platform changes, and shifting priorities.
• Strong cross-functional collaborator able to partner credibly with Transformation, RAE, Training & Learning, regional Program Directors, and national leaders.
• Work authorization required.
• Demonstrated commitment to Bottom Line's Mission, Vision, and Core Values

Preferred:

• Professional Scrum Product Owner (PSPO) or comparable product management certification.

• Experience with student-facing or advising platforms used in scaled student support (for example, Mainstay, Element451, Canvas LMS).

• Familiarity with AI agents, chatbots, orbehavioral-science/ nudge research applied to youth audiences.

• Familiarity with Lean Startup principles such as MVP and validated learning.

• Experience supporting research, evaluation, or RCT-readiness contexts.

• Lived experience or deep professional relationships in first-generationcollege goingand low-income communities.

How To Apply/Application Deadline:

All applications must be submitted via Bottom Line’s Career Page by July .

Please share your resume and cover letter.